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Np.

Angus, out of interest - if a customer had come into your store and posed the precise same problem, how would you have resolved the situation?

A bad case of ps3 aiz

im using my ps3 on a 14inch portable tv

not sure how much more fail you can get lol

@ Fatal.

The thing with the PS3 is that it has such a low faulty return late, Sony claims that it is 0.67%, wether thats true or not I dont know, but we possibly, at most, get 2 or 3 a month. (360 has improved dramtically and i;'d guess 4/5 a month).


Anyway, if the customer came in and said that his HDMI had cut out i'd first give him a new lead and ask he try that, most customers I think would, no one wants to lose save data etc. If that didnt work its simply, i'd have to swap it. If I had no idea that the problem was crapy HDMI then I couldnt simply say "Ive no idea whats wrong, contact sony", if the machine is in its year warranty, or they have our extended warranty policy the first port of call is us.

GAME dont lose any money on faulty new systems in the first year, Sony exchange them for a new system and GAME then sends the new system out to be sold.

However, now I know the problem is cheap HDMI cables, i'd be less inclined to swap it.

Truth be told, GAME is turning into a total aids company, we're honestly told to NOT mention refunds (common sense yes, but the company can be really dicky about it). For example, some guy bought a 360 wireless adapater and it wasnt working, now I knew from being online that there was a faulty batch but my old manager point black refused to refund it because the guy didnt have the packaging, which to me is unfair.

*shrug*

Not just unfair but illegal, so is probably being pointed black.

I remember when i used to work for Dixons/Currys/PC World we used to require the original packaging in order to do a refund. Thinking about it i'm pretty sure that was only for a refund due to change of mind etc, rather than faulty goods. Makes sense that in order to offer a refund for a non-faulty item the retailer would require the original package as it is not re-saleable without it.

But if the item is faulty then it doesn't matter what you have with it, you don't even legally need a receipt from the store, just a proof of purchase of some sort.

I didnt know there was such a thing as PC world in the 80s

Aye.

Part of a managers bonuses is having refunds below a certain percent.

http://www.amazon.co.uk/gp/product/B000 ... d_i=468294

http://www.amazon.co.uk/HDMI-Cable-PS3- ... 608&sr=1-7

On my hunt I found the above two cables, im leaning towards the second, it just seems better.

Any idea Zim?

Just buy another cheap one. 3 if you are worried it will break again, there is no difference in image or sound quality.

Theoretically, but poor ones must have some kind of signal loss otherwise there wouldn't be this problem.

The whole notion of "but it's a digital signal lolz" is just hyperbole, who really knows.